FT PLAY Privacy Policy

Effective Date: 30 June 2025

Last Updated: 30 June 2025

App Name: FT PLAY

Data Controller: FT PLAY ("we", "us", "our")

1. Introduction

This Privacy Policy explains how FT PLAY collects, uses, and protects your personal data when you use our mobile app and website (www.ftplay.co.uk). We are committed to safeguarding your privacy and handling your information in a transparent and secure manner.

By using FT PLAY, you agree to the practices described in this policy.

2. What Data We Collect

a) Personal Information

• Full name
• Date of birth
• Email address
• Contact number
• Profile photo (optional)
• Username or bio (if added)

b) Financial Information (Organisers Only)

• Bank account number and sort code (used for payouts)
• Transaction history (payments made or received)
• Cancellations made 48 hours or more before a game will receive a 95% refund (5% covers processing fees)
• Cancellations made within 48 hours of the game are not eligible for a refund

Note: We use Stripe to process all payments and payouts. FT PLAY does not store card information.

c) Device & Usage Information

• IP address
• Device type and operating system
• App interactions and activity logs
• Location data (if enabled by user)

3. How We Use Your Data

• Provide core services within the FT PLAY app
• Process secure payments and payouts via Stripe
• Match players and organisers for games or events
• Respond to customer support requests
• Improve app functionality and user experience
• Send important service updates
• With your consent, send promotional content

4. Legal Basis for Processing

• Consent (e.g. receiving marketing)
• Contractual necessity (e.g. managing bookings and payments)
• Legitimate interest (e.g. improving user experience)
• Legal obligation (e.g. fraud prevention, financial reporting)

5. Data Sharing

We do not sell your data.

We may share your data with trusted third parties only where necessary, including:

• Stripe, to process payments and payouts
• Amazon Web Services (AWS), our secure cloud storage and hosting provider
• Analytics platforms to help improve the app
• Law enforcement or regulatory authorities, if required by law

All third-party services are bound by data protection agreements and must comply with UK GDPR.

6. Data Storage & Retention

Your data is securely stored on AWS, which offers robust physical and technical safeguards. We retain your data only for as long as necessary to:

• Provide our services
• Meet legal and regulatory obligations
• Resolve disputes or enforce terms

You may request data deletion at any time (see Section 7).

7. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain types of processing
• Withdraw consent at any time (for marketing)
• Lodge a complaint with the ICO (Information Commissioner's Office)

To exercise these rights, please contact: support@ftplay.co.uk

8. Security

• Encryption
• Access controls
• Secure servers (via AWS)
• Payment security protocols (via Stripe)

All transmission of sensitive data is done over secure connections (HTTPS).

9. Children's Privacy

FT PLAY is not intended for users under the age of 16. If we learn that we've collected personal information from a child under 16, we will delete it immediately.

10. International Data Transfers

Some of our service providers (e.g. AWS or Stripe) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK government.

11. Changes to This Policy

We may update this policy from time to time. You will be notified of any material changes through the app or by email. Continued use of FT PLAY after such updates constitutes acceptance.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Email: support@ftplay.co.uk

Website: www.ftplay.co.uk